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DESCRIPTION & REQUIREMENTS:
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Position Overview:
Answer incoming calls, emails, and faxes from clients
(internal KO requestors and external suppliers) to resolve Accounts Payable and
Procurement inquires, problems, and issues. Requires the ability to research
and extract data from the TCCC Financial Systems to troubleshoot problems and
provide information.
Function Specific Activities:
- Answer phones, voicemails, and email inquiries in a
professional and courteous manner.
- Provide personalized customer service at the highest
level.
- Research escalated accounts payable (including internal
expense reports), and procurement issues using available system
resources. Includes payments made, purchase orders, goods receipts,
vendor records, payment deductions, open and closed invoices, check remittance,
and discrepancies.
- Follow-up with clients, ensuring all requests are
appropriately and thoroughly resolved in a timely manner, and that the
solution is received and acceptable to the client.
- Document calls, tickets, resolution, status, and
escalations in existing databases (call logs and reports).
- Perform analyses on extracted data to audit and
identify unusual activity (i.e. duplicate payments or vendors, significant
or large transactions, etc.).
- Meet all assigned Service Level agreements.
- Special projects as assigned.
Requirements:
- Fluent in English language
- Additional European language: Russian, Turkish, Arabic
or French
- Work location: Warsaw, Poland
Education: Some college or equivalent work experience
Related Work Experience:
- Financial system experience, including queries and data
analysis, preferably in SAP.
- Experience with electronic communication: Lotus
Notes, etc.
- Knowledge of customer service principles and practices.
- Experience in an Accounts Payable environment.
- Experience in a Call Center environment.
Core Competencies:
- Drives Innovative Business Improvements: Develops
new insights into solutions that result in organizational improvements;
promotes a work environment that fosters creative thinking, innovation and
rational risk-taking.
- Balances Immediate and Long-Term
Priorities: Seeks to meet critical objectives while
considering the impact of those decisions and activities on the ability to
achieve long-term goals.
- Delivers Results: Focuses on the critical few
objectives that add the most value and channels own and others’ energy to
consistently deliver results that meet or exceed expectations.
- Imports and Exports Good Ideas: Relentlessly seeks,
shares and adopts ideas and best practices in and outside the Company and
embraces change introduced by others.
- Develops and Inspires Others: Builds and
maintains relationships that motivate, guide, and/or reinforce the
performance of others toward goal accomplishments. Develops self and
others to improve performance in current role and to prepare for future
roles; seeks and provides feedback and coaching to enhance performance.
- Lives the Values: Demonstrates the values of The
Coca-Cola Company through words, actions, and by example; fosters an
environment that reflects the values of the company.
Technical Skills:
- Strong verbal and written communication skills.
- Knowledge of basic accounting principles.
- Thorough understanding of Accounts Payable and
Procurement processes including an automated 3-way match system.
- Ability to multi-task in a fast paced, high volume
environment.
- Problem analysis and solving; exercises good judgment.
- Understands the financial impact of decisions made.
- Results oriented.
- Attention to detail.
- Customer service orientation.
- Organizational skills.
- Strong follow-up skills.
- Drives process improvement: analyzes business
processes and develops solutions that will improve performance and
results.
See
more: http://www.coca-colacompany.com/careers/career-opportunities-job-search
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