IT Application Support Specialist

Job ID GPSD-0611253 Job type Full-time Regular Work country Poland Position type Professional Work city Krakow Posted 09-Oct-2013 Travel No travel Job area Software Development Business group Global Process Services Delivery Job category Software Development & Support Business unit Integrated IT Job role Technical Support Professional Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

IT Applications Support Specialist will perform a role in which will do: • keep communication with internal and external customers within incident management process • resolve application/workstation/systems incidents and problems according to 2nd level support • basic monitoring and support various systems, application components and interfaces, • be responsible for maintaining applications and systems documentation, • cooperate with customer support teams and third line support teams on problem resolutions • assist in change management and asset management processes

Required Master's Degree At least 1 year experience in SQL, DB2 At least 1 year experience in Apply Knowledge of Support At least 6 months experience in SAP English: Intermediate

Preferred At least 2 years experience in SQL, DB2 At least 2 years experience in Apply Knowledge of Support At least 1 year experience in SAP English : Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.