Logisitics Services Agent (Temporary)

Job details

• Job Number: 29978217
• Cork, Co. Cork, Ireland
• Posted: Oct. 14, 2013
• Weekly Hours: 39.00

Job Summary

The EMEIA Logistics Services Team is currently recruiting a Logistics Services agent to support our internal and external partners. The successful candidate should be able to work on his or her own initiative and as part of a team. Excellent communications skills and relationship building are a key function of this role. The successful candidate will continuously strive to improve procedures and interactions ensuring optimum efficiency and customer satisfaction.

Key Qualifications

• Education & Work Experience Requirements
• •3rd level degree or equivalent.
• •Fluent English with excellent written communication skills.
• •Intermediate to Advanced Excel.
• •Supply Chain or Logistics Customer Service experience.
• Desired Experience
• •SAP or equivalent. Not essential but would be an advantage.
• •GCRM or equivalent communication tool. Not essential but would be an advantage.
• •Effective presentations skills.

Description

The successful candidate must •Build a rapport with internal customers, 3rd party partners and internal logistics teams. •Be customer focused, articulate and motivated with relevant customer service experience •Have excellent written and verbal communication skills. •Be able to work well within a team environment achieving predetermined targets but also demonstrating their own initiative when required. •Demonstrate attention to detail in all aspects of their work. •Flexibility must be able to work as required to fulfil the business needs. •Ability to work well under pressure and multitask. •Excellent time management skills. Essential Duties and Responsibilities include: •Responsibility to include In bound, Outbound & Reverse Logistics in the EMEIA region •Customer Escalations for all Routes to Market. •Drive operational, system and productivity improvements on a continuous basis. •Supporting Variable Cost Reduction initiatives •Support Warehousing & Transportation optimisation / Lean projects •Ensuring accuracy system information is delivered to the customers •Processing and publishing daily & weekly reports in an accurate and timely manner, •Data Analysis and trending. •Monitoring Business & 3rd party partners relevant KPIs •Ensuring SOX compliancy is adhered to throughout the supply chain. The Successful Candidate will be required to liaise frequently with: •Internal & External Customers •Worldwide & EMEIA Logistics Team, •Worldwide & EMEIA Logistics Procurement, •SDM & Planning •Corporate Security •Service Providers & 3PP’s The Person •The successful candidate will be a motivated individual with Logistics administration experience. •Must be a good communicator with strong attention to detail. •Ability to maintain priorities and deadlines in a busy environment. •Be a team player with ability to work with other teams to resolve complex issues.