Accounts Receivable Analyst (m-f)

• Company

  Euro London Appointments

• Location

  Germany-Hessen

• Remuneration

  EUR 40.000,00 - EUR 55.000,00

• Position Type

  Permanent

• Employment type

  Full time

• Updated

  15-Nov-2013

• eFC Ref no

  1308139

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Our client is a leading Technology Firm which is well known for its innovative B2B solutions as well as a computerised management services offered for global business partners and customers.

The company is headquartered in the USA with world wide establishments. The German head office is located in Frankfurt city where we are currently looking to hire an experienced collection professional  for a  newly created position as

                                        Accounts Receivable Analyst (m-f)

Nature of the role, Tasks and Responsibilities:

You will report to the European Revenue Operations Manager and be responsible for the following tasks:

• Design and implement customer strategies in order to resolve collection issues.
• Determine customer profitability and recommend account modifications to ensure customer satisfaction and improve customer retention.
• Efficiently manage a high-volume of inbound support requests related to processes such as change of ownership, pricing, account terminations and adjustments to product configuration.
• Process internal contract amendments and work orders with precision to ensure accurate billing to customers.
• Appropriately escalate account issues both internally and within the customers’ organisation.
• Collaborate with management and colleagues to define and improve internal processes.
• Develop and analyse business performance reports for our customer facing teams.
• Work closely with the accounting team based in the London office.
• Account Maintenance  for the German region
• Accurately record all communication with customers in the appropriate tracking systems
• Reconcile customers’ information in 3 interrelated databases
• Various ad hoc projects

Desired Experience:

• Solid working experience from a German /locally based organisation
• University degree required (or equivalent)
• Ability to define problems, collects data, establish facts, and draw valid conclusions.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to understand issues, demonstrates resourcefulness, and solve problems in a timely manner.
• Strong organisational skills: task prioritisation, effective time management.
• Performs well under pressure and meets demanding deadlines.
• Must possess excellent written and verbal communication skills, be able to multi-task and prioritize multiple projects.
• Thorough knowledge of Microsoft Word, Excel and Outlook required

Interested... There is much more to tell you about this great job opportunity and our client, so please feel free to contact  Mr. Awad,  who  can answer your questions any time on  +49 69 219 320 .

A direct application is highly welcome to be sent directly tom.awad@eurolondon.de

Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our client’s requirements. To enquire about other vacancies please visit our website atwww.eurolondon.de

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