Title: IT Operating Systems Analyst

Job ID- 525842

Employer: UnitedHealth Group

Location: Ireland

Posting date: 6/9/2013C

Position Description

Positions in this function review, analyzes, and modify programming systems including encoding, testing, debugging and installing for a large-scale computer system. Evaluates system specifications, input/output processes, and working parameters for hardware/software compatibility. This function provides expertise in software systems programming, operating software applications, consults on complex projects/existing applications, and overall operating systems.

We are looking for a level 1 distributed computing system operator that does routine and repeatable tasks on a daily basis:

·         Batch alert monitoring

·         Processing via manual or automated schedule (daily checklist)

·         Escalating to support on incidents that cannot be resolved independently

·         Take corrective Restart/Rerun actions based on supports instructions

·         System console monitoring and escalation

·         Request fulfillment (ad-hoc)

·         Ability to work a queue based on request priority, moving more critical work to the top of the queue

·         Knowledge of incident management processes and tools (HPSM)

·         Understand the criticality of following the documented process

·         Skills – Automated Schedulers, FTP protocols, Unix/Wintel and networking skills

·         Good customer service and “can do” attitude

·         Ability to be flexible on shift work

Hours|:

7.00pm GMT – 7.30am GMT  (3 day week, followed by a 4 day week every 3rd week and then back to a 3 day week and so on).  Days of week : Thursday, Friday & Saturday and then the 4 day week would incorporate the Wednesday.

* The sucessful candidate would align with US Bank Holidays

*All applicants must demonstrate on their application that they currently have the right to work and live in Ireland

Requirements

Essential Criteria:

·         School Leaving Certificate OR equivalent qualification

·         A  minimum of  2 years IT operating systems experience

·         Demonstrated knowledge of Incident Management Processes and tools (HPSM)

·         Demonstrated knowledge of Automated Schedulers, FTP protocols, Unix/Wintel and networking skills

·         Evidence of good customer service skills and “can do” attitude

·         Excellent verbal and written communication skills 

Assets:

·         Computer Science or IT related Degree preferable

Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.


Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.


Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

 See more: http://careers.unitedhealthgroup.com/careers