Computer Operator - 1st level support - Italian and English language Hot job, which is either high priority or requires unique or specialized skills.

Job ID SO_DEL-0615121 Job type Full-time Complementary Work country Czech Republic Position type Professional Work city Brno Posted 25-Oct-2013 Travel No travel Job area IT & Telecommunications (non consulting) Business group SO Delivery Job category Technical Services Business unit ServSysOps Job role Computer Operator Job role skillset Distributed Console Operations Commissionable/Sales-Incentive jobs only No

Job description

Position description System operations are the “chef d’orchestre” inside the service delivery. Usually called Command Center, they survey and monitor system errors, application errors, hardware issues. Most of the incidents come trough the System operations, they process dispatch and follow up the problem and changes. This role is responsible for monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi vendor environment. They are also responsible for analyzing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their customer requirements, performing I/O (tape and print) duties where appropriate and batch management when required. Please be aware we work in 24/7 shift environment (including nights, weekends and holidays). Responsibilities • Alert Management via Netcool Omnibus Console • Validating severity/priority classification of the problem • Incident Ticket Management - routing tickets to appropriate support groups • Escalation initiating and tracking • Perform basic problem determination on system and components • Restart failing components as part of 1st level administration (OS, hardware & applications) • Perform system recycles per predefined schedule • Performing production checks as required • Provide operational status as required Requirements • Ability to work in 3 shift model • Advanced PC Skill with basic administration skills • Good Communication skills, flexibility • Responsibility and teamwork • Ability and willingness to learn • English - Intermediate Preferred skills • Bachelor's Degree in IT field • Basic of Windows, UNIX / Linux OS Administration including command line commands • English - Fluent

Required High School Diploma/GED At least 1 year experience in PC Skill with basic administration skills English: Intermediate Italian: Intermediate

Preferred Bachelor's Degree Italian : Fluent

Additional information We would like to kindly ask you, for smoother processing of your application, to state in "Additional remarks" field earliest possible date you can join IBM Delivery Centre CE Brno site. Please be aware we work in 24/7 shift environment (including nights, weekends and holidays).

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.