TA Team Leader Job

• Company

  BNY Mellon

• Location

  Ireland-Dublin

• Remuneration

  Competitive

• Position Type

  Permanent

• Employment type

  Full time

• Updated

  31-Oct-2013

• eFC Ref no

  1297965

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TA Team Leader (Job Number: 1312475)

Description

This role involves the supervision of all operational activities carried out by the Administrators on your team, ensuring that there is continued delivery of high quality Client Servicing. The role also involves coaching the administrators on the team and ensuring there is adequate staffing at all times.

Responsibilities

Core Responsibilities

• Maintain delivery of a high quality service level to clients and other departments within BNY Mellon ensuring any queries are dealt with in a professional manner by your team and escalating where appropriate. Ensure a professional relationship is maintained with clients and shareholders at all times by yourself and the administrators on your team.
• Ensure reporting is distributed from the Team within the required deadlines.
• Accurate review and supervis ion of Administrators to ensure the timely processing of all activities within your team. Review and sign all checklists to ensure that all tasks have been completed.
• Identify new tasks or amendments to existing tasks on checklist and forward to Assistant Manager for review and approval.
• Ensure weekly /monthly Transfer Agency Management Information System (MIS) spreadsheets are updated in an accurate and timely manner for review by the Assistant Manager.
• Ensure projects allocated by line Manager are completed in a n organised manner within deadlines set.
• Provide cover whe n n ecessary for other Supervisors as required.
• Complete reporting for the Client Servicing Team accurately and timely for review by your Assistant Manager/Manager.
• Ensure the accurate review of all emails sent to external parties.
• Ensure all system workflow quality control checks are carried out on a daily basis for second review by the Assistant Manager.
• Adhere to BNY Mellon standard procedures and controls in accordance with the relevant Transfer Agency Departmental Procedures Manual.
• Be familiar with corporate policies and procedures in particular the HR Manual and the Clear Desk policy and ensure compliance with all Web Based regulatory training is carried out within agreed timeframe.
• Ensure the completion of all Incident Reports by yourself and the Administrators for sign-off by your AM.

Human resource management:

• Assist the Assistant Manager to ensure your team is adequately staffed on a day to day basis and that cover is arranged in advance for members of your team when holidays and training is rescheduled or sick leave occurs.
• Ensure appropriate cross training is planned for Administrators across all fund types so that productivity is maximised across your team.

• Participate with Management Team in PMP process for your team.

Registration Team specific

• Timely and accurate review and authorisation of all new shareholders accounts input to the TA Register in line with Departmental procedures and Client SLA .
• The timely and accurate review and authorisation of all shareholder standing data requests to the TA Register in line with Departmental procedures and Client SLA
• Timely review of all daily reconciliations to include dividend and trade capture reconciliations. Where deviations occur, return to Administrator for correction ensuring that the administrator fully understands the error.
• Assist in the timely completion of Regulatory reporting
• Seek to identify and own queries and provide an accurate response to clients within the set out timeframes .

Dealing Team specific

• Ensure you and your team identify all deal s received from all sources ( e.g. fax, platforms, etc) up to the relevant client dealing deadlines for your clients in accordance with procedures to ensure we capture all deal ing accurately and within prescribed timescales .
• Ensure all deals are processed accurately by you and your team and that you actively coach/develop your team to improve accuracy and avoid manual processing errors.
• Ensure all dealing is reported to internal/external parties accurately and within agreed deadlines as noted in procedures/checklists/Clients SLAs .
• Ensure all queries received by the team, either through e-mail (including group mailboxes), fax or post are responded to as per timescales agreed in client SLAs .

Cash Team specific

• Authorisation of all payments up to 10mio EUR, GBP and USD or 5mio of EUR, GBP and USD on Fridays.
• Accurate set-up and maintenance of Bank Mandates on all payments systems ensuring all changes to Bank Mandates are managed and completed in accordance with the company Change of Bank Details procedures.
• Timely review all Dealing Bank Account Reconciliations on a daily basis.
• Ensure all outstanding items on the Reconciliations are cleared promptly and that any outstanding items have clear narratives confirming up-to-date status.
• Maintain a clear Team Mailbox. Ensure all queries received to the Team Mailbox are responded to and closed out by your team per the associated Client SLA.
• Ensure End of Day checks and tie-outs are signed-off by you and all responsible team members, ensuring payment systems have no pending/failed payments.
• Ensure all account details set-up on required payment systems ahead of Fund launches.
• Timely escalation and resolution of issues identified focusing on team development thereafter.
• Assist in the timely completion of all payment and reconciliation reporting for Internal/External clients when received.
• Host weekly team meetings.

Business Support Team specific

• Assume responsibility for projects assigned.
• Liaise with Operational and Technical team members to identify appropriate testing data and prepare that data for test cases.
• Develop and maintain test scripts for new or enhanced system applications and functionalities based upon business requirements and processes and in line with defined workflows.
• Process test transactions from system entry to exit.
• Perform integration and regression testing.
• Document and report test strategies, plans, cases and findings.
• Track testing progress on a daily basis by logging all issues encountered and escalating as appropriate.
• Work closely with Systems Developers and other Support Team members in tracking and resolving test issues identified.
• Assist in the preparation and maintenance of functional and technical documentation including but not limited to User Manuals.
• Ensure testing deliverables are compliant with company methodology.

Qualifications

Essential skills:

• Proactive, focused attitude towards work and an ability to consistently meet deadlines, whilst ensuring a high focus on accuracy.

• Organisational, inter-personal and communication skills.

• Ability to lead a team and develop/mentor staff.

• Be able to demonstrate initiative and enthusiasm with an ability to set and achieve challenging goals.

Essential knowledge:

• At least 2 years experience in the Fund Administration Industry.

• Knowledge of Transfer Agency processes, activities & systems (ideally RUFUS & MShare).

• Knowledge of the workings of different product types , e.g. Money Markets, Variable NAV, ETFs.

Primary Location: Dublin, Dublin County, IE
Internal Jobcode: 50781
Job: Asset Servicing
Organization:

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