Software Platform Management Services Administrator - 3rd level support - English language

Job ID GPSD-0611440 Job type Full-time Regular Work country Czech Republic Position type Professional Work city Brno Posted 13-Nov-2013 Travel No travel Job area Operations (all other) Business group Global Process Services Delivery Job category Sales Business unit GlobalOps Job role Client Technical Specialist Job role skillset Advanced Technical Skills Commissionable/Sales-Incentive jobs only No

Job description

Reporting to Team Leader (functional), SDD People Manager (Management) SPMS Administartor distributes software packages and updates to end user's computers. SPMS Administrator ensures consistent productivity and quality of service, meets SLAs and individual KPIs, maintains customer satisfaction. This role is mainly responsible for the following: Performing Software distribution tasks (starting distributions, reporting distributions, troubleshooting failed endpoints etc...) Reporting of appropriate Tool environment status and managing it with cooperation of appropriate teams Process eSM Problem tickets Ensure all requests are processed in-line with countries SLA's commitments Adhere to lunch, break and task schedules as issued by leadership team Escalate any issues as soon as they arise to the appropriate contact Actively participate in knowledge share with other analysts Proactively alert TL of any tickets/requests waiting Increase technical and process knowledge in line with demands relevant to role Develop a basic understanding of the technical tasks carried out by the team and the terminology used in order to efficiently perform role Identify knowledge mgmt gaps and drive closure Reporting, starting new pushes, change management Troubleshooting endpoints, downloading and examining logs Maintaining failures tabs, Making tickets Proactively finding place for developing yourself in team scope (macros, scripts, pmtsa, inventory, failures - examining logs, communication)

Required High School Diploma/GED At least 1 year experience in Software Platform Management Services English: Fluent French: Intermediate

Preferred At least 2 years experience in Software Platform Management Services French : Fluent

Additional information We would like to kindly ask you, for smoother processing of your application, to state in "Additional remarks" field earliest possible date you can join IBM Delivery Centre CE Brno site. Please be aware we work in 24/7 shift environment (including nights, weekends and holidays).

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.