Support Engineer (Exchange)

Support Engineer (Exchange)

As one of the largest service and support networks in the industry, Global Business Support helps nearly 1 billion customers around the world each year. The organization is responsible for partnering with and providing Microsoft product groups with customer feedback and ensuring customers are receiving world-class support. Purpose: A Support Engineer is responsible for providing high quality technical support for the assigned core technology and able to work on difficult customer issues. The right candidate will have a passion for technology and for helping customers. The role will solve complex problems involving broad, in-depth product knowledge. The role will drive all customer communication and keep the customer informed at all times, having always the customer satisfaction as the primary goal. Responsibilities: - Manage relationships with customers and partners through effective communications. - Clearly document incidents, demonstrating the effective resolution of customer’s issues. - Efficiently analyze problems and develop solutions to meet customer needs. - Collaborate and communicate clearly and efficiently with fellow team members. - Actively participate in team triages and meetings to share knowledge with other engineers in order to share best practices and resolve customer issues efficiently. - Continue to grow and develop specialized expertise in related Microsoft technologies, and contribute to the overall growth of the team’s technical knowledge. - Become familiar with technologies supported by the team and continually improve personal knowledge and skills. - Consistently share best practices with team members. - Create technical content including knowledge base articles, whitepapers, training documents, etc. Qualifications: - A minimum of 3 years of IT experience - Experience with Microsoft Exchange Server (Any version): Administration, Deployment, Performance troubleshooting and tuning - Fluent English and Czech knowledge Knowledge in the following Microsoft products are beneficial: - Microsoft operating systems - Technical understanding of virtualization (Virtual Server, Virtual PC, Hyper-V, Terminal Services) - Technical help desk - troubleshooting - Good oral and written communications - Strong analytical, problem solving and troubleshooting skills - Exposure to working in a team environment. - Willingness to learn new technologies and expand skills constantly	Job ID 859331 Location Czech Republic, Prague Job Category Customer Service & Support Product (Not Product Specific) Division Services & Support