External Job Title Market Advisor

AutoReqId	40053BR
Function	GDBS
Type of Job	Permanent
Country	Hungary
External Job Description	Context GDBS (Global Diageo Business Services) is a multi functional, multicultural, multi-language Shared Service Centre that handles DIAGEO-wide transactions across various world regions. Processes in scope are: * Order to Cash (OTC) * Purchase to Pay (PTP) * General Accounting * Planning & Reporting * Record to Report * Finance Systems * Governance and Compliance * Master Data * Treasury * Project Management a.o. GDBS has developped quickly and grew rapidly over the past years, effecting massive change to working practices for worldwide in-market companies and other Diageo Business Units. As such GDBS is playing a key role in ensuring effective operation with minimum disruption of the core business of DIAGEO worldwide. The Cash Cycle Department is a consolidation of Order To cash, Purchase To Pay and the related Master Data (Vendor, Customer, Pricing) from a structural point of view. It ensures proper operation of processes from a Data Entry and Validation perspective and quality Service Delivery and Issue Resolution for the markets served and the customers and vendors of, and business relations within Diageo. GDBS is a 24/5 operation with markets served in all continents of the globe. Purpose of Role The Market Advisor is the first point of contact for IMCs, 3rd party service providers and GDBS teams and acts as the link between Cash Cycle Department and contacts outside GDBS. To ensure that all Cash Cycle related queries are followed up and resolved accurately, efficiently and according to the relevant SLA. To ensure that internal control procedures are strictly adhered to To contribute ideas, energy, enthusiasm and support to the continuous improvement of the „Cash Cycle” process. Top 3-5 accountabilities • Follows the query up via a tracking system and closes it successfully or escalates when it is needed according to the CRM procedure. • Ensure adherence of quality and process controls (CARM and audit) • Finding solutions for all incoming queries – investigate, monitor, follow-up issues and provide information on progress • Provide and continuously improve service levels in co-operation with the IMC, Logistics, Finance and other parts of the business to strive for excellence in a highly competitive environment • Being responsible for proper communication between GDBS teams and internal/external contacts • Identify and understand the financial impacts of the processes. • Adherence to Global and local business policies and procedures. • Understand customer service and cultural needs of each market. Qualifications and experience required Essential: • Speaks fluent English and market specific language knowledge • Strong MS Office knowledge • liaising with other teams, coordinating issue resolution and ensure effective WoW • Able to effectively prioritize incoming issues and build on acquired knowledge when making decisions in own area of responsibility. Desirable: • Prior experience in Cash Cycle process • College or University degree • System skills (SAP knowledge) • Good knowledge of internal and external business partners. Understands their specifics. Awareness of customers’ importance in the appropriate area. Ensures that the actions taken are documented, updated and shared Diageo capabilities • Excellent interpersonal and communication skills • Pushes to achieve concrete results. Keeps going with limited support from others. • Looking for and responding to feedback • Very good analytical skills • Structural thinking • Generate ideas for issue resolution and service improvement, move them into action • Positive attitude. Generally able to adapt when faced with new challenges. • Good team player • Able to effectively prioritize incoming issues and build on acquired knowledge when making decisions in own area of responsibility. • Self-confident • Openness to change • Patience with recurring problems • Takes ownership • Deliver on promises

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