Dispatcher - 2nd level support - English language

Job ID SO_DEL-0609117 Job type Full-time Regular Work country Czech Republic Position type Professional Work city Brno Posted 04-Oct-2013 Travel No travel Job area IT & Telecommunications (non consulting) Business group SO Delivery Job category Technical Services Business unit ServSysOps Job role Dispatcher-Associate Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Dispatcher is a responsible person for workload management in the team of IT specialists. The workload is defined by incoming incident/problem/change tickets and another workload requests that dispatcher must assign to appropriate IT specialists on the basis of complexity of the task, availability of suitable IT specialist with required skills, … Dispatcher: • Actively communicates with all IT Specialists in the team • Is responsible for successful fulfillment of all tasks in required time • Reporting of the workload to manager • Maintains internal dispatching rules and enforces them in the team Dispatcher acts as backup for the role Delivery Analyst. Responsibility of the Delivery Analyst is: • Provide management system with data gathering (daily, weekly, monthly) and consistent and timely reporting • Driving analyzes and communication with managers regarding potential service risks or improvements • Responsibility for implementation of quality standards in the team • Follow targets and communicate them with management The role of Dispatcher is suitable for junior project managers. Required • Good knowledge of Excel and PowerPoint • Good communication and organizational skills

Required High School Diploma/GED At least 2 years experience in GDF Competency At least 2 years experience in Dispatcher English: Intermediate

Preferred Bachelor's Degree English : Fluent

Additional information We would like to kindly ask you, for smoother processing of your application, to state in 'Additional remarks' field earliest possible date you can join IBM Delivery Centre CE Brno site. Please be aware we work in 24/7 shift environment (including nights, weekends and holidays).

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.