External Job Title Market Advisor NA (fixed term contract)

AutoReqId	38828BR
Function	Finance
Type of Job	Secondment
Country	Hungary
External Job Description	Context DBSC (Diageo Business Service Centre) is a multi functional, multicultural, multi-language Shared Service Centre that handles DIAGEO-wide transactions across various world regions. DBSC has developed quickly and grew rapidly over the past years, effecting massive change to working practices for worldwide in-market companies and other Diageo Business Units. As such DBSC is playing a key role in ensuring effective operation with minimum disruption of the core business of DIAGEO worldwide. Purpose of Role The Market Advisor is the first point of contact for IMCs, 3rd party service providers and DBSC teams and acts as the link between Cash Cycle Department and contacts outside DBSC. To ensure that all Cash Cycle related queries are followed up and resolved accurately, efficiently and according to the relevant SLA. Top 3-5 accountabilities • Follows the query up via a tracking system and closes it successfully or escalates when it is needed according to the CRM procedure. • Ensure adherence of quality and process controls (CARM and audit) • Finding solutions for all incoming queries – investigate, monitor, follow-up issues and provide information on progress • Provide and continuously improve service levels in co-operation with the IMC, Logistics, Finance and other parts of the business to strive for excellence in a highly competitive environment • Being responsible for proper communication between DBSC teams and internal/external contacts • Identify and understand the financial impacts of the processes. • Adherence to Global and local business policies and procedures. • Understand customer service and cultural needs of each market The job holder may be instructed by his/her immediate superior to perform all tasks directly or indirectly related, additional or supplementary to the scope of duties defined in this role profile Qualifications and experience required Essential: Able to work in afternoon shift (14-23h) as the team supports the North-American market • Speaks fluent English • Strong MS Office knowledge • Able to effectively prioritize incoming issues and build on acquired knowledge when making decisions in own area of responsibility. Desirable: • Prior experience in Cash Cycle process • College or University degree • System skills (SAP knowledge) Submit to job